Access bank is one of Nigeria’s leading multinational, commercial financial institutions, and it was established in the year 1989. The institution has grown wide enough to be regarded as one of Nigeria’s largest financial institution, with her huge networking base all over the world.
The privately-owned financial institution is celebrated for her firm prioritization of customers’ effective banking. The institution has provided several customer care services for different customers and purposes.
Access Bank Branches: How do I connect with them?
Access Bank is a global financial institution with large networking of over 600 branches and service outlets, spanning three continents, 12 countries, and 36 million customers. With the employment base being 28,000 people in its operations in Nigeria, Sub Saharan Africa, and the United Kingdom, with representative offices in China, Lebanon, India, and the UAE. In other words, the bank is growing rapidly and can be located anywhere in Nigeria and abroad. As previously mentioned, Access Bank has several customer service platforms. There are more than enough ways through which customers are opportune to lodge their complaints whenever met with any difficulty during the banking process. As we know that there are different methods that are considered convenient enough for different people, the bank has ensured that every customer is able to choose the best method for them.
Just as the bank has done their parts to make sure that their customers enjoy smooth banking, there are also parts to be played by the customers to make the process more effective.
You can contact Access Bank customer service in these simple steps;
- You can simply visit the official home page and go to the bottom right corner. There, you’ll see an orange icon that says LIVE CHAT or you can
- Visit https://livechat.accessbankplc.com/code/webchatlogin.php to chat with them live.
You can also call them via any of these numbers:
- +234 1-2712005-7
- 01-2273007 Or simply send them an email at Contactcentre@accessbankplc.com.
You can also visit the customer support; https://www.accessbankplc.com/pages/customer-support.aspx to report any troubling activities. You will be asked to fill a form to complete this process. Through your bank app, you can directly contact your bank manager to lodge a complaint on any issue concerning bank errors.
Access Bank Social Media Pages
For customers who prefer to have an online chat with them through their social media platforms, you can easily contact them and patiently wait for a response through;
FACEBOOK – Access Bank
INSTAGRAM — @myaccessbank
YOUTUBE – Access Bank
For even more serious complaints, you can lodge them at the Access Bank Corporate Head Office.
What are Ombudsman services?
They stand as a middleman to regulate and put consumers in check. They are not to punish, but to restructure the relationship between the institution and a consumer.
Access Bank in a bid to keep customers happy, established the Customers’ Ombudsman to serve the purpose of settling unresolved serious issues between the bank and customers that have exceeded 90 days. They are not to solve minor issues. They are mainly there to solve serious or huge banking issues. This head office is located at Access Bank Plc. Head office, 14/15, Prince Alaba Abiodun, Oniru Road Victoria Island, Lagos, Nigeria.
Things You Should Note Before Contacting Access Bank Customer Service
It is important to know how to effectively communicate with customer care service without it leading to any form of misunderstanding. As a customer of such a reputable bank, or any other bank at all, it is expected that you have some important information ready before attempting to call any customer care service.
It is normal that we get scared and reluctant to provide these details as we generally believe that it can be used to hack or access our account without our permission. However, note that you are dealing with the bank here so there is no cause for alarm, as this data provided is safe and will be considered classified information.
Steps to follow when contacting a customer care service;
- Make sure all your important bank details are available in case they’re needed. For instance; your full name, account number, phone number linked to your account, next of kin contact details, e.t.c.
- Provide the details in the correct order without any mistake that can jeopardize your bank account or that can lead to the closure of your bank permanently.
- Follow all instructions given to you by your speaker.